Titan Painting and Maintenance LLC ("Titan Painting," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://titanpainting.com/ or contact us to request a painting estimate.
Please read this policy carefully. By using our website, you consent to the practices described below. If you do not agree with the terms of this policy, please do not use our website.
Table of Contents
- Who We Are
- Information We Collect
- How We Use Your Information
- Cookies & Tracking Technologies
- Facebook / Meta Pixel & Advertising
- Third-Party Services
- How We Share Your Information
- Data Retention
- Data Security
- Your Rights & Choices
- Children's Privacy
- Illinois Residents — BIPA & State Privacy Rights
- Changes to This Policy
- Contact Us
1 Who We Are
Titan Painting and Maintenance LLC is a professional painting company based in Naperville, Illinois, providing interior painting, exterior painting, kitchen cabinet painting, cedar siding staining, and commercial painting services across the Chicago Western Suburbs.
- Business Name: Titan Painting and Maintenance LLC
- Address: 500 E Ogden Ave, Suite 500, Naperville, IL 60563, USA
- Website: https://titanpainting.com/
- Phone: (630) 605-3370
- Email: dave.s@titanpainting.com
2 Information We Collect
A. Information You Provide Directly
When you submit a contact or quote request form on our website, we collect the following personal information:
- Full name
- Email address
- Phone number
- Service requested (e.g., interior painting, exterior painting)
- Any additional details you voluntarily include in the message field
We do not collect payment information, social security numbers, or any other sensitive financial data through our website.
B. Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website (how you found us)
- Date and time of your visit
- Device type (desktop, tablet, mobile)
This data is collected by tools such as the Facebook/Meta Pixel, described in detail in Section 5 below.
3 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote or estimate requests — We use your name, email, and phone number solely to contact you about the painting service you've requested.
- To improve our website — Analytics data helps us understand how visitors use our site and make improvements.
- To measure the effectiveness of our advertising — The Facebook/Meta Pixel allows us to understand whether our ads lead to contact form submissions.
- To display relevant ads — We may use data to show Titan Painting ads to people who have previously visited our website (retargeting).
- To comply with legal obligations — We may retain and use your information as required by applicable law.
We do not use your contact information to send newsletters, promotional emails, or marketing communications. Your contact information is used only to respond to your estimate request.
4 Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — and similar tracking technologies to operate our site and measure its performance. We use the following types of cookies:
- Essential Cookies: Required for basic website functionality (e.g., remembering form data during your session). These cannot be disabled.
- Advertising/Marketing Cookies: Set by the Facebook/Meta Pixel to track actions on our website and enable retargeted advertising on Facebook and Instagram.
- Third-Party Cookies: Set by embedded third-party services such as Google Maps and GuildQuality review widgets embedded on our pages.
Managing Cookies
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
To opt out of advertising cookies, you may use:
5 Facebook / Meta Pixel & Advertising
Our website uses the Facebook/Meta Pixel, a tracking tool provided by Meta Platforms, Inc. ("Meta"). The Pixel is a small piece of code placed on our website that allows us to:
- Measure the effectiveness of our Facebook and Instagram advertising campaigns
- Track actions visitors take on our website (such as submitting a contact form)
- Create "Custom Audiences" to show our ads to people who have previously visited our website (retargeting)
- Reach new potential customers similar to our existing visitors (Lookalike Audiences)
The Facebook Pixel may collect data including your IP address, browser type, pages visited, and actions taken on our site, and may transmit this data to Meta's servers in the United States.
Opting Out of Facebook Ads
You can manage your Facebook ad preferences and opt out of interest-based advertising by:
- Visiting your Facebook Ad Settings
- Using the Your Online Choices platform
- Enabling "Limit Ad Tracking" on your mobile device
Meta's privacy policy is available at https://www.facebook.com/privacy/policy/.
6 Third-Party Services
Our website incorporates tools and content from third-party service providers. Each operates under its own privacy policy:
- Google Maps — We embed Google Maps to display our service area. Google may collect data through the map embed. See Google's Privacy Policy.
- GuildQuality — We display a GuildQuality review badge and rating widget on our website. GuildQuality may set cookies. See GuildQuality's Privacy Policy.
- Font Awesome & Google Fonts — We use these services to display icons and typography. They may collect limited technical data (e.g., your IP address) when loading assets.
- WordPress & Elementor — Our website is built on WordPress using the Elementor page builder. These platforms may set functional cookies.
We are not responsible for the privacy practices of these third-party providers and encourage you to review their individual privacy policies.
7 How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- With our team members — Your contact information may be accessed by Titan Painting employees or contractors solely for the purpose of responding to your estimate request.
- With technology service providers — We use third-party tools (such as email and CRM software) to manage and respond to inquiries. These providers are contractually prohibited from using your data for any other purpose.
- With advertising platforms — Anonymized and aggregated behavioral data may be shared with Google and Meta for advertising measurement and retargeting as described in Sections 5 and 6.
- As required by law — We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, safety, or property of Titan Painting or others.
- Business transfers — If Titan Painting is acquired, merged, or undergoes a change in ownership, your information may be transferred as part of that transaction.
8 Data Retention
We retain contact form submissions (name, email, phone number) for as long as reasonably necessary to respond to your request and for any follow-up communication related to your painting project. We do not retain this information for marketing purposes beyond your initial inquiry.
Advertising data collected via the Facebook/Meta Pixel is retained according to Meta's data retention settings and privacy policy.
If you would like your contact information deleted, please contact us at dave.s@titanpainting.com and we will remove it from our records within 30 days.
9 Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS (SSL/TLS encryption) to protect data transmitted between your browser and our server.
10 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal information from our records.
- Opt-out of advertising: Opt out of interest-based advertising as described in Sections 5 and 6.
- Do Not Track: Some browsers offer a "Do Not Track" signal. Our website does not currently respond to Do Not Track signals, though you may manage tracking preferences through cookie settings.
To exercise any of these rights, please contact us at dave.s@titanpainting.com. We will respond to all valid requests within 30 days.
11 Children's Privacy
Our website and services are intended solely for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information promptly.
If you believe a child under 13 has submitted personal information through our website, please contact us immediately at dave.s@titanpainting.com.
12 Illinois Residents — State Privacy Rights
Titan Painting and Maintenance LLC is based in Naperville, Illinois, and we respect the privacy rights of Illinois residents under applicable state law.
Illinois Biometric Information Privacy Act (BIPA)
We do not collect, store, or use biometric identifiers or biometric information (such as fingerprints, facial geometry, or retina scans) from any individual.
General State Privacy Rights
If you are an Illinois resident and have concerns about how we handle your personal information, you may contact us at the information in Section 15. We are committed to addressing your concerns in a timely and transparent manner.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Questions? Contact Us.
We'll respond to all privacy-related requests within 30 days.